Getting Started
What Orca is, the key concepts, and how it routes your orders.
- What is Orca?An overview of Orca: automatic order routing for multi-location Shopify retailers.
- Key Concepts & GlossaryPlain-language definitions of the terms you will see throughout Orca.
- Consolidate vs. Split: How Orca Decides Where Your Order Ships FromThe two fulfillment strategies Orca can apply to your orders, and when to use each.
- What Happens When Inventory Is MissingHow Orca handles orders that no single location can fulfill: transfers, holds, and automatic release.
- Understanding Order & Fulfillment StatusesWhat the routing, hold, and transfer statuses in Orca mean, and how they appear in Shopify.
- Installing Orca on Your Shopify StoreHow to install Orca from the Shopify App Store, approve permissions, and complete the initial setup.
- Before You Begin: Setup ChecklistWhat to have in place in your Shopify store before installing Orca.
- Connecting Your LocationsHow Orca imports your Shopify locations and the settings that control how each one participates in routing.
- Setting Up Your First Routing RuleHow to create routing rules in Orca by describing what you want in plain language with Orca AI.