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What Orca is, the key concepts, and how it routes your orders.

Getting Started

An overview of Orca: automatic order routing for multi-location Shopify retailers.

Plain-language definitions of the terms you will see throughout Orca.

The two fulfillment strategies Orca can apply to your orders, and when to use each.

How Orca handles orders that no single location can fulfill: transfers, holds, and automatic release.

What the routing, hold, and transfer statuses in Orca mean, and how they appear in Shopify.

How to install Orca from the Shopify App Store, approve permissions, and complete the initial setup.

What to have in place in your Shopify store before installing Orca.

How Orca imports your Shopify locations and the settings that control how each one participates in routing.

How to create routing rules in Orca by describing what you want in plain language with Orca AI.